With Messenger's error rate of 70%, Facebook has decided to cut back on investment in machine learning and artificial intelligence technology. To this end, Facebook will abandon the ambitious goal of building a large chatbot ecosystem and instead train the Messenger robot to handle specific tasks.
Facebook strengthened its Messenger bot platform last year, allowing businesses to interact with a large user base of Messenger applications. This may be an inspiration for those looking for practical applications of artificial intelligence (AI) in real life. 
Some analysts also said: "The new breakthroughs in artificial intelligence will allow companies to restructure their support and sales operations, and even change their business models."
By connecting to a chat bot interface of Messenger, the artificial intelligence program will be able to take over the work previously done by the human workforce. In fact, when Facebook CEO Mark Zuckerberg released the Messenger bot platform in April last year, the expectations for it were far more than that.
All kinds of signs seem to indicate that the "fourth industrial revolution" (white-collar automation) is coming.
But there have been reports recently that Facebook has cut its investment in machine learning and artificial intelligence technologies (including Messenger bot) because its error rate is as high as 70%, that is, 70% of users' requests cannot be completed.
British entrepreneur Syd Lawrence believes that Facebook is no longer "emphasizing artificial intelligence" is a smart move. He said: "The industry's hype about artificial intelligence is somewhat outrageous. People think that it is very powerful and helpful in every field. But in fact, even with such technology, it is not artificial intelligence. It is far from artificial intelligence. It is real help."
Lawrence also said: "For artificial intelligence-based dialogue, even the 'chat robot' itself is a terrible mistake. I really hope that people can put artificial intelligence robots aside, no one wants to talk to a chat robot. ."
The same is true for third-party chat bots based on the Facebook Messenger bot framework, because the technology to actually understand human user requests is not mature enough.
To this end, Facebook will abandon the ambitious goal of building a large-scale chat robot ecosystem, and instead train the Messenger robot to handle certain tasks. In this way, users will not be disappointed by the limited capabilities of automation.
So what does this strategic shift mean for Facebook's efforts in the field of artificial intelligence? Can chat bots become a meaningful tool for Facebook in the future?
Learn about Facebook's artificial intelligence strategy
Artificial intelligence plays a vital role in helping Facebook track users and improve precision advertising. By using artificial intelligence to scan a user's status updates, images, videos, check-ins, likes, linked apps, and other data, Facebook will be able to generate a user's digital profile to provide accurate advertising services. In 2013, Facebook set up the “Facebook Artificial Intelligence Research Lab†(FAIR), dedicated to the continuous improvement of artificial intelligence.
Later, FAIR launched the Messenger app. In 2014, Facebook forced users to download the standalone Messenger app. The move laid the foundation for Messenger to become a “platformâ€, and then Messenger began supporting taxis, mobile payments, games and other services.
This made Messenger the "OS within an OS" to counter the Apple App Store and the Google Play Store. The next step for Facebook should be to replace the apps with the Messenger chat bot, and if successful, it will completely overturn the current mobile app store model.
The chat bot is a premature baby
In theory, a business chat robot can answer questions, make purchase suggestions, process orders, and send logistics information updates to users. For users, talking to these robots is more natural than "rolling" and "clicking" in mobile apps. At the same time, the amount of human customer service required by the company will also be reduced, thereby reducing costs.
Since Facebook opened the Messenger bot, companies such as banks and airlines have actively developed virtual software assistants to interact with users. As of September last year, developers have developed 30,000 chat bots.
But like the "low-quality applications" that Google has encountered in the past few years, Facebook's ecosystem is experiencing the same problems quickly, filled with low-quality chat bots. A "crude" robot can annoy users and damage the company's image. To this end, Facebook believes that it is more feasible to reduce the size of the Messenger robot than to continue to expand the entire ecosystem.
Facebook should have seen today
The artificial intelligence-based chat bot is limited, as early as when Facebook launched the chat bot API (application programming interface) last year. For example, Microsoft released the chat bot Tay on Twitter last March. On the same day, Tay began commenting on racial and gender discrimination, forcing Microsoft to let Tay go offline and publicly apologize.
Before the launch of the chat bot, Facebook's artificial intelligence technology did not impress people. Its News Feed service simply doesn't recognize fake news, and its Messenger-based virtual assistant "M" doesn't attract as much attention as Google Now or Siri.
Edison Investment analyst Richard Windsor said: "When Facebook tries to 'automate' its system, everything starts to move closer to error." Winser also said: "Facebook has recruited a lot. Artificial intelligence talent, but has not been committed to artificial intelligence research for a long time, so it is difficult to challenge Google and other leaders."
Where will the next step go?
Although it is unfavorable, Facebook may not stop investing in chat bots in the short term. At the F8 Developers Conference next month, Facebook is expected to announce a new artificial intelligence program. This may include improving the quality of its Messenger robots, not the quantity.
In addition, Facebook may also introduce chat bots into other features of Messenger, such as payments and games, to enhance the appeal of Messenger as a standalone platform.
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