TechCrunch, an American technology website, wrote today that the recent discussion about "machines replacing humans" is rampant. However, although machines can perform certain tasks and are more efficient than humans, humans can meet the different needs of different users, and users hope. Face-to-face contact with people is precisely the ability that automation technology does not have.
Can robots replace humans?
Now, wherever you go, you will hear about automation technology that will replace humanity. It is true that the technology industry is experiencing rapid development, and the media is also arguing that robots can replace humanity. But technology can replace human beings, and does not mean that we are always rushing to this trend. In some cases, even if technology can do very well, we still want to deal face to face with people.
Although machines can perform certain tasks and are more efficient than humans, machines are simply lacking in the artistry of this activity, and this is the unique ability of human beings to cater to individual needs. An agreement may represent a method, but those who are good at their job know when they need to make adjustments and understand the nuances that the machine can't understand.
The specific impact depends on many factors
In the latest report, the Obama administration mentioned the potential impact of artificial intelligence and automation technology on the economy, and also analyzed this issue from a policy perspective. The report reads: “In the long run, whether artificial intelligence leads to unemployment and increased social inequality depends not only on the technology itself, but also on relevant government agencies and policies.†The report predicts that in the next 10 to 20 In the year, about 9% to 47% of jobs will be affected by automation technology. Such fluctuations mean that the real impact of artificial intelligence is still unknown for some time.
Many in the entrepreneurial ecosystem believe that we continue to push technology to the limit simply because we can do it, not because everyone thinks it is a satisfying approach. The New York Times reported last week on a McKinsey study that found that although automation technology is gaining popularity, the pace of development is not as fast as we thought. McKinsey analyst James Manyika said in an interview with The New York Times: "The impact of the automation trend on employment is not determined by the feasibility of technology, although industry insiders often think so."
Finally, how much automation technology will affect us depends on many factors, such as whether we are eager to interact with others. Let us take the ATM as an example to illustrate this point. ATM was developed in the 1960s and became popular in the 1970s and 1980s. It was originally thought to replace bank staff. But now it is 2017, and most banks still need staff. Of course, we can now withdraw money anytime, anywhere, even when the bank is closed. We can also conduct financial transactions on mobile phones, but when you walk into the bank, there are still people working there because we still want to communicate with well-trained professionals on financial issues.
Desire for face-to-face contact
When buying medicines, we definitely want to deal with educated professionals, even if some machines can help doctors make appropriate diagnosis and treatment. Even if the machine can determine the appropriate treatment plan, we still want to get the help of the doctor. After all, the doctors will be professionally trained to recommend different treatment plans and deal with the treatment agreement.
People are still very important, and this is a key point that we need to keep in mind. Even in a situation unrelated to doctors and other senior academics, this does not mean that we don't want to interact with people, but just want to interact with the machine.
For example, thanks to advances in technology, we can now replace the waiter with the iPad menu. A restaurant in San Francisco is completely devoid of human waiters. Customers can order food on the iPad, food will come up automatically, no waiters are needed, no need to touch people all the time, but not everyone wants to get this experience. Some people still want to be welcomed by human waiters. They not only have to take out menus for customers to order, but also answer menu questions and then personally bring them up.
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