Mobile phone fault repair costs more than a thousand yuan, but it is unclear
Nokia special maintenance point: the factory did not inform the cause of the failure due to return to the factory for repair
Mr. Wang reflected: My Nokia N86 mobile phone, after more than a year, failed to boot. What is the specific problem, the maintenance point did not tell me, it said that the repair fee is 1160 yuan, and the repaired parts can only be guaranteed for 1 month, I think it is not reasonable.
Maintenance offer 1160 yuan
The cause of the failure is unknown.
Mr. Wang bought a Nokia N86 mobile phone in October 2009. In December last year, Mr. Wang found that the phone sometimes could not be turned on.
Last month, Mr. Wang found that the situation that the mobile phone could not be turned on became more and more serious. At the end of the month, the mobile phone was sent to the Nokia mobile phone at the Fengqi Road for special maintenance.
After the maintenance personnel saw the mobile phone, it indicated that Mr. Wang’s mobile phone needs to be returned to the factory for repair.
At the beginning of January this year, the maintenance point telephone contacted Mr. Wang and told him that the maintenance cost of the mobile phone was 1,160 yuan. Mr. Wang said that he did not expect the maintenance cost to be so high, and he wanted to know what was wrong with the mobile phone, which would result in such a high maintenance cost.
"But the maintenance point did not tell me what the mobile phone is. It just said that 1160 yuan should be repaired, and it would not be repaired. It is said that it is not necessary to repair it. It means that the repair period is up to one month." Mr. Wang Said that the repair point to his maintenance quotation, did not indicate the cause of the phone failure. He feels that the maintenance point does not tell him the reason for the failure of the mobile phone, it is necessary to charge such a expensive maintenance fee, and the repair period is only one month after repair, which is very unreasonable.
Nokia special maintenance point:
The factory does not inform the cause of the failure
The reporter learned from the Nokia special maintenance point of Fengqi Road that if the mobile phone is repaired at the maintenance point, they can tell the customer the specific cause of the malfunction. As for the mobile phone that is returned to the factory for maintenance, the situation is different. "The factory will not say what has been repaired with the maintenance point, because the factory also has its own right to repair. After the mobile phone is repaired and returned, we can help the user to check which parts have been replaced." The maintenance point staff explained this.
Subsequently, the reporter contacted the 4008800123 Nokia customer service hotline to ask whether the Fenghu Road special maintenance point is correct. Hotline customer service staff said that because the hotline was not authorized to receive media interviews, they could not answer this question. They will contact Mr. Wang to help him solve the problem.
Yesterday, Mr. Chen, the person in charge of the special maintenance point of Nokia's three-way service, said: "We don't know which parts are faulty before the mobile phone starts to repair. It may be found that other faults are not detected after the existing faults are eliminated. In general, the mobile phone returned to the factory for repair, after testing, the manufacturer will report the repair price to the user according to some parts that must be replaced. If other undetected damage is found during the subsequent repair process, The factory bears the extra cost. The user only needs to pay the original offer."
Mr. Chen said that because the specific components of the mobile phone are difficult to determine before maintenance, the manufacturer will not tell the repair point the detailed cause of the fault, but after the mobile phone is repaired, the factory can provide the user with a replacement part during the repair process. List.
Mr. Chen asked Mr. Wang to take the time to send the mobile phone to them.
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